Protection you switch on

Responsible gambling at Betandplay Casino

Play from 18+, and every account holds deposit limits, loss limits, session time limits, self-exclusion and reality checks from the first login.

Set your limit

Licensed & auditedRegulated by Anjouan Offshore Finance Authority (ALSI-423754), audited by eCOGRA and Gaming Laboratories International.

Four figures to keep

The essentials at a glance

Clear figures and a named licence sit behind how Betandplay Casino runs play for New Zealanders.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-423754

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Time to take stock

The controls waiting in your profile

Betandplay Casino builds these controls into every profile, so the choice stays with you.

How much goes in?

A deposit limit caps how much you put in over a set period. Switch it on before your first session, while the plan is still a plan.

What are you willing to lose?

A loss limit sets the amount you are willing to let go. Turn it on when a night out has a budget and you would rather keep it.

Set a clock

A session time limit ends your play after a set stretch. Choose one when you play late or when a quick spin tends to run long.

From playing to a clean break

Self-exclusion shuts your account to play for the term you pick, so the decision is made once and not argued with later.

A nudge, not a nag

Reality checks show how long you have been playing and what you have spent. Switch them on if you lose track of the evening.

New to the controls

A limit in four steps, done before play

Useful the moment you join, or any evening when you want play to fit your budget.

Own account, own settings

Open your profile and go to the settings area that holds your limits. Check that you are in your own account, not a second one.

Choose your guardrail

Pick the control that matches your worry: deposits, losses, session time or reality checks. More than one can run together.

A period you can keep

Choose the period the limit should cover and be honest with the figure. A weekly plan usually suits better than a nightly guess.

Saved and confirmed

Save the change and read the confirmation screen that follows. If the figure looks wrong, adjust it then, before you play.

Keeping younger players out and relatives steady

Where age gets confirmed twice. Nobody under 18 can hold an account here. We ask for proof of identity at sign-up, and the same documents come back before any first withdrawal is paid.

Can I lock the family tablet? Gambling sites can be blocked on a shared family laptop or phone through the device's own parental controls. Switch them on for every profile a younger person uses, not just the main one.

Call 0800 654 655 with them. Speak plainly and without blame, then call Gambling Helpline Aotearoa on 0800 654 655, free and open at any hour. Relatives get their own support there, not just the person who plays.

Before it turns into a problem

Noticing the signs early gives you room to act while play is still a choice. Setting a limit or taking a pause is the first step, and neither means you are in trouble.

Only you know which of these feel familiar, so read them gently.

Chasing a loss with another deposit
Spending money set aside for bills
Losing track of time in a long session
Playing to escape a hard week
Borrowing to keep playing
Keeping your play from people close to you
Feeling flat or edgy when you cannot play

Reach out

Help before the harm gets heavy

After reading this, you will know which New Zealand service fits your situation and how to reach it.

Gambling Helpline Aotearoa

A free line for anyone worried about their own play or someone else's, answered day and night. Calls are confidential, and you can also text rather than speak. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer support and cultural support through clinics around the country on weekdays. Relatives are welcome, and you can phone or text to start. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site, written for people who gamble and for families. It explains signs of harm, everyday tips and how to find support nearby. safergambling.org.nz

Do you need a pause or a full stop?

Pause your account now. A pause shortens access without closing anything down. You start it yourself from the controls in your account, choosing a window of hours or days, and play stops until that window passes.

Closed today, closed for months. Choosing this closes gambling access for a long stretch and stays in place until it runs out, so think of it as a decision you make once and keep. Start it from the same controls, or ask our team to set it for you.

No register here, just this account. Nothing national sits behind this, so your account is the place where a stop is recorded. The helpline can talk you through what comes next if you want support beyond our walls.

Limits and exclusion, answered

Limits, pauses and exclusion questions

Settles the small questions players ask once the tools are open in front of them.

Does self-exclusion here block me at other casinos?+

No. This market has no national self-exclusion register, so the block applies only to your Betandplay Casino account. If you want a break from other operators too, you have to arrange that with each of them yourself.

What does a short pause actually change in my account?+

A pause stops your play for the period you choose while the account stays open, so your balance and history remain. You can play again once that period ends; nothing is deleted in the meantime.

Why does the casino need to check how old I am?+

Gambling is for adults of 18 and over, and a check confirms you meet that line before your account goes live. It also protects the one-account rule, since each player may hold only a single account with the casino.

Can I put limits on from my phone?+

Yes. The mobile version carries the same account section as the desktop site, so deposit, loss and session time limits sit in the same place. Setting them there works the same way and saves with the same confirmation.

Can a self-exclusion be lifted before the period runs out?+

No. The exclusion holds for the whole period you picked, so choose a length you can live with before you confirm it. Treat it as a firm decision rather than a setting you can undo.