Cleared to withdraw

Pass the Betandplay Casino account verification once

Every licensed operator must confirm who you are, and our verification is worked through within 63 hours.

Licensed & auditedRegulated by Anjouan Offshore Finance Authority (ALSI-423754), audited by eCOGRA and Gaming Laboratories International.

Checking your account

Checked once, cleared for good

Most players worry the check is slow or unclear; this table settles both.

Who checks

Betandplay Casino LLC

License held

Anjouan Offshore Finance Authority, ALSI-423754

Time needed

63 hours

Required by

Before the first withdrawal

Questions to

[email protected]

Age checked

18+

Get it right first time

When your upload is rejected

Use this while your file is open and a document has just bounced back.

All four corners visible

Photograph the whole page of your passport or ID card in daylight, with all four corners inside the frame and no glare across the print.

Address before and after

Take a bank statement or utility bill showing your full name, your address and a date within the last three months, then check the address matches your profile.

Screenshot versus statement

Show the card or wallet you deposited with, with the middle digits obscured; a screenshot from the app names the account but hides the details we need.

A blurred edge, resubmitted

Leave the tab open and watch your inbox; most files close inside 63 hours, and only a blurred edge or a missing second page sends one back.

Mid-check

Papers we look at while you wait

Keep this beside you when a request for papers appears in your inbox.

Proof of identity

ConfirmsYour name and date of birth

Must showFull photo page, unexpired, sharp corners

Proof of address

ConfirmsWhere you actually live

Must showYour name, address and a recent date

Payment method verification

ConfirmsThe account you deposited from

Must showHolder name and last four digits

Fewer delays later

Why the check lands on you now?

Our license sets the moment, so the request never arrives at random.

Your request for higher limits

Higher stakes carry higher risk, so the license asks us to know our player properly before the limit changes. Identity and address papers cover that step.

A date that needs confirming

Nobody under 18 may play, and a date of birth alone is easy to mistype. A photo of your ID settles the question before play continues.

What unlocks the payout?

Money leaves the account here, so this is the last checkpoint before a payout is released. Identity, address and payment method all go on file.

Send us that method's proof

Each method brings its own owner, and we must confirm the money came from you. Expect a screenshot or statement naming that method.

Routine since the money must be explained

Under license ALSI-423754, granted by the Anjouan Offshore Finance Authority, we must know where a player's money comes from. Nothing about you is being questioned; the check is routine and applies to plenty of accounts.

Depending on the answer, any of these may be asked of you.

Recent bank statement
Payslip or salary advice
Notice of assessment
Sale or inheritance record
Pension or benefit letter

A document that came back

Fit the whole document in the frame. Cropped corners or a thumb over the text leave our reviewers unable to confirm the document is whole and genuine, so it is refused. Lay the paper flat on a plain surface Photograph the full sheet, nothing cut

Two names, one person. Paperwork proving who you are must belong to the account holder. A shortened surname or a different first name stops the match dead. Use the spelling shown on your ID Request the name correction by e-mail

Is this bill current enough? A bill proves where you live today, so older statements no longer serve that purpose and come back without review by the team. Send a statement from the current quarter Check the date before sending the file

Six points, short answers

Your payout is held at the check desk

That a waiting withdrawal means something has gone wrong with your account.

Do I have to send documents before I can withdraw?+

Yes. The licence requires the identity check to be finished at the latest before your first withdrawal leaves. Betandplay Casino may ask sooner, at registration or when you make your first deposit, so keep the papers within reach.

What should I do if a document gets turned down?+

Read the reason attached to the refusal, then send the same paper again with that fault fixed. Most rejections come from a bright reflection, a cropped edge or a different address from the one on your profile.

Which regulator issued the licence this casino holds?+

The Anjouan Offshore Finance Authority supervises Betandplay Casino LLC under licence ALSI-423754. That supervisory duty is the reason identity and source of funds checks are a condition of the account rather than a choice.

What happens if my name changes during verification?+

Send the new document that shows both names, such as a marriage certificate or a fresh identity card, to [email protected]. The profile has to match the papers exactly before a payout can be released.

How many hours does the review usually take?+

Reviews are completed within 63 hours, and readable uploads often clear sooner. Time only starts once the last requested document has arrived, so a missing page restarts the waiting.

Can I send my documents from my phone camera?+

Yes, a phone camera is fine as long as the whole sheet fits in the frame and no light flares across the text. Save it as a clear still picture rather than a screenshot of the gallery preview.