+64 9 063 2884Anjouan ALSI-423754
EN ยท NZD
Betandplay CasinoCURATED GAMES & MOMENTS
RegisterEnter
HelpTop upCollectView allAccept bonusLog inRegisterLaunch
Access AccountJoin NowBonusesPromo codeSlots & Games
You need a person now

How do I contact Betandplay Casino?

Reach our 24/7 support by live chat, e-mail or phone, and a real person answers within minutes any hour of the day.

Get in touch Minimum NZ$7 deposit
Paid out today
815,097 NZ$
4,796 Players in the lounge
Licensed & auditedRegulated by Anjouan Offshore Finance Authority (ALSI-423754), audited by eCOGRA and Gaming Laboratories International.
Fast withdrawalsAverage payout approved in 20 minutes, up to NZ$87,000 per transaction across 10 payment methods.
Bank-grade securityAll transactions and personal data protected with 256-bit SSL encryption.
Need help now

Three ways to reach a human

Here is how each support channel works and how quickly it answers you.

Live chat on the site
Live chat is best for quick questions about your account or a payment, and a human typically replies within three minutes, day or night.
Start chat
Write to our support team
E-mail [email protected] suits anything that needs documents or a written record, and you can expect a reply within six hours.
Write
When you need it sorted now
Call +64 9 063 2884 in NZST for anything urgent, and the phone is typically picked up within two minutes around the clock.
Call
Betting from New Zealand

Play from New Zealand, get local help

This block gathers the local numbers, time zone and authorities that apply to New Zealand players.

How to reach

Local phone+64 9 063 2884
Support time zoneNZST
LanguagesEnglish, German, French, Spanish
Support e-mail[email protected]

Who supervises

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-423754

Where to get help

Gambling helpGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, Gamblers Anonymous New Zealand

Details that get you a fix first time

Line these up first and the reply arrives faster, with no second round.

  • Account email and registered name
  • Last three deposit amounts in NZ dollars
  • Screenshot of the error or game round
  • Payment method used, plus last four digits
  • Bonus code you claimed, if any
Wrong queue avoided

The mailbox for each department

This block shows which e-mail answers which kind of question, so nothing waits in the wrong queue.

Account

General support[email protected]
Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]
Personal data and privacy requests[email protected]
Business and partnerships[email protected]
Betandplay Casino reachability

Hours every day, replies in minutes

Use this when the clock is against you and you need a real person fast.

Live chat

Live chat hours24 hours every day
Live chat first replythree minutes
Page time zoneNZST

E-mail

E-mail address[email protected]
E-mail replysix hours

Phone

Phone number+64 9 063 2884
Phone waiting timetwo minutes

When the game stops being fun

Free, confidential support sits outside the casino and is there for anyone in New Zealand worried about their gambling. Gambling Helpline New Zealand, Problem Gambling Foundation of New Zealand and Gamblers Anonymous New Zealand all take that call.

Gambling Helpline New Zealand. A free, confidential line for anyone in New Zealand who wants to talk about their own or a family member's gambling.

Problem Gambling Foundation of New Zealand. Counselling and community services across the country, for players and for the people living with them.

Gamblers Anonymous New Zealand. Local meetings where people share what worked for them, face to face or online, at no cost.

Continue reading
Escalation route

Betandplay Casino complaint steps, in order

You are worried a complaint vanishes, so every step below leaves a record you hold.

Send the round number
Say what happened in one message to [email protected], with the round number, the amount in NZ dollars and any screenshot. Support reads it, replies, and logs the case against your account.
Your reference number arrives
Once logged, a reference number comes back to your registered email. Quote that number in every later message so nothing gets re-explained from scratch.
Written reply from a manager
Still unhappy after that reply, write to [email protected] and ask for a senior review. A manager reads the full thread and answers in writing.
When the casino answer fails
If the written answer leaves you short, take the case and your reference number to the Anjouan Offshore Finance Authority, the regulator that licenses this casino.
You are here now

Quick answers before you ask

Minutes from now you will know which answer applies to you and who to write to next.

trustDo I need to accept the first answer I get?+
Say so in the same thread and ask for it to be escalated. If the reply still misses the mark, send the whole exchange to [email protected]. Nothing is settled until you have a written outcome.
trustWhere do I send my documents and how long is the wait?+
Documents are usually checked within 63 hours of arriving. Identity, address and payment method go to [email protected]. Completing that step before your first withdrawal keeps the payout on schedule.
trustWhen can I ask for my personal data back?+
Write to [email protected] and say whether you want a copy or deletion. Requests are handled under the privacy terms you accepted at sign-up. Keep the reply, since it confirms what was done and when.
trustWhen would I need the regulator instead of support?+
Betandplay Casino LLC holds license ALSI-423754 from the Anjouan Offshore Finance Authority. That is the regulator to approach if a complaint cannot be resolved with us. Its registration number is 935419.
trustWhat if something goes wrong at midnight on a weekend?+
Staff answer around the clock, every day of the year, in New Zealand time. So a Saturday night or a 3am question reaches a person, not a queue that opens on Monday. Typical waits are short even then.
trustDo I need my password ready when I get in touch?+
Your registered email address is enough to locate the account. Nobody on the team will ever ask for your password, and a genuine message never does either. Treat any request for it as a red flag.
Six facts on the operator

You want the name on the licence

Every payout and bonus on this site sits under the company named below, with nothing hidden.

The company

Legal nameBetandplay Casino LLC
Company number935419 (Anjouan)
Registered addressHombo Road, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority
License numberALSI-423754

Written contact

Support e-mail[email protected]

We use cookies to ensure the site works properly and to improve your experience. By continuing to use Betandplay Casino, you agree to our cookie policy.